ECOPUBLI IS JUST ANOTHER USER OF THE SHIPPING COMPANIES
Please note that once we have handed over your order to the carriers, we are no longer responsible for it. We can provide you with the information you will need to start a claim with the carrier, but please make sure you understand that: Damage and lost packages will be your responsibility to resolve directly with the carrier.
We will provide you with tracking information, but we cannot deliver your order on their behalf. Please make sure you understand this before placing an order.
Please note that under no circumstances can we be held responsible for the acts of this type of company, which, although generally working well, sometimes have employees and managers who are not able to take their work seriously, nor consider that delivery times and the goods themselves that they transport are an asset belonging to our customers and form part of their property.
We always try to ensure that they carry out their duties professionally, and we require that the stipulated deadlines be met, deadlines for which we pay the corresponding amount impeccably every month.
Even so, there are people who care very little about all this, so we ask that you always check your goods upon receipt and ALWAYS DEMAND that a copy of the delivery document be given to you, noting any incident on it, as well as taking photos of any packages you see damaged and/or dented. All of this is part of a protocol that you can see in detail below, and which we recommend you follow to the letter in order to avoid problems when making a claim.
THANK YOU FOR READING OUR SHIPPING TERMS AND WE ASK FOR YOUR STRICT COMPLIANCE
As a general rule, packages are shipped within 24 hours of completion of the product customization work, and within 48 hours if not customized, and always via: Fedex, UPS and/or DHL if the work is carried out outside of Spain. Our company reserves the right to add other shipping companies if it deems appropriate, in order to provide a better service to the customer.
All of them include a tracking number that will be sent to your email. We will provide you with a link so you can track your order online.
You can read all of our General Shipping Terms in this section, and they form an inseparable part of our company's General Terms and Conditions, which you expressly accept at the time you place an order, whether Online or Offline.
Shipping costs include handling and packaging costs, as well as transport costs. Handling costs have a fixed price, while transport costs may vary depending on the total weight of the package.
We recommend that you group all your items into a single order. We cannot combine two different orders, and shipping costs will apply to each one individually.
We are not responsible for any damage your package may suffer after shipping, but we do everything possible to protect all fragile items.
We recommend that you read our General Terms and Conditions carefully.
Shipping Method and Delivery Times
Free Shipping: Free shipping is not possible for the BALEARIC ISLANDS and/or CANARY ISLANDS. All other destinations are quoted on a case-by-case basis, depending on the quantities and volume of the packages being shipped.
Other Destinations: The cost of shipping to any destination will be determined in each case by our shipping agencies, and may vary without prior notice. For any queries, please contact us in writing at tienda@ecopubli.es
Order Delivery
Orders will be delivered to the delivery address freely designated by the user. As such, OUR COMPANY assumes no responsibility whatsoever when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete, or when delivery cannot be made for reasons beyond the control of the shipping company assigned for that purpose, such as the recipient's absence.
Our company is NOT a Shipping Agency. Therefore, it is not our responsibility to resolve logistics and delivery problems with your orders, and we can only intervene through our contact at the shipping company in an attempt to resolve any unusual situation.
You will always receive the Shipping Agency's tracking communication directly by email. CHECK YOUR "SPAM OR JUNK MAIL" FOLDER IN CASE IT ARRIVES THERE. ANY ISSUE MUST BE RESOLVED DIRECTLY BY YOU WITH THE SHIPPING COMPANY.
Please remember that our General Terms and Conditions expressly state that delivery will be made to the address you have indicated, and it cannot be changed once it has left our premises.
Delivery of your goods should occur on the expected date, but shipping companies may deliver your order within 24/48 business hours of the estimated delivery date, and always on business days.
Delivery dates are always estimated and non-binding, since the Shipping Companies are EXTERNAL TO OUR COMPANY and are governed by their own general terms, separate from ours, and by the laws governing transportation in our country.
You must be attentive to the delivery of the goods, as it is in no case possible to set an exact delivery time, nor to request the contact phone numbers of the drivers transporting your goods. If you wish to contact the shipping company, you must contact them directly, providing them with the shipment number sent to you by email.
It is your responsibility to be at the delivery address indicated on your order on the day your package is out for delivery. You must also be aware of a possible phone call to the number you provided when placing the order, as the carrier may call to arrange delivery with you.
Issues with your goods
If you receive goods that are damaged or defective, or if you have not received your goods, you must do the following:
Take photos of the packages clearly showing the damage. Have this noted in writing on the delivery note that the shipping company must give you, and sign it, noting the anomaly in delivery in writing.
Send us an email at tienda@ecopubli.es with the photos and a copy of the delivery note, always within 24 hours of receiving the package.
In order to file any claim regarding a shipment, it is essential that you sign with your original signature and specify your ID number and full name when receiving the goods. IF YOU DO NOT SPECIFY THIS INFORMATION, OUR COMPANY WILL NOT HANDLE ANY CLAIM NOR BE HELD LIABLE IN ANY WAY.
Our company has access, just like you, to shipment tracking. In it, you can see who signed for the delivery, along with the ID number and name of the person who received the goods.
In this way, we will file the appropriate claim with the shipping company. IF THIS EXACT PROCEDURE IS NOT FOLLOWED, OUR COMPANY WILL NOT BE ABLE TO FILE ANY CLAIM WITH THE SHIPPING AGENCY.
Our company is not responsible, under any circumstances, for the actions of shipping companies and their employees.
Any resending or change in the type of shipment or destination will incur an additional cost, which will always be borne by the customer.
Orders are not delivered on Saturdays or public holidays. Notwithstanding the above, OUR COMPANY must take the measures required of a diligent merchant so that delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of both the sender and the recipient, and therefore no liability may be attributed against OUR COMPANY.
The shipping of orders will be managed by OUR COMPANY through any of its various services, guaranteeing delivery within 48 to 72 business hours for delivery to mainland Spain and the Balearic Islands. Orders bound for the Canary Islands will be calculated upon direct request to tienda@ecopubli.es, where we will send you the shipping cost and estimated delivery time. OUR COMPANY is not responsible for delays in the delivery of goods, as this is handled by a company external to us.
The customer is responsible for ensuring that the address details entered for the destination of their order are correct. In the event that this address is incorrect, incomplete or partially wrong, and additional costs are incurred to resend the order as a result, the customer will be responsible and must cover the corresponding shipping costs.
Order Cancellation
As these are customized products, once the order has been shipped, it cannot be cancelled or returned under any circumstances or for any reason. The order can only be cancelled before its status changes to "produced."